Ever since the social media scene hit many years ago, numerous individuals are now sounding like they are either out of a futuristic vocal world or a member of a slang democracy. When people speak to each other, to many short forms are being used and it is becoming an epidemic. What ever happened to an intelligent conversation without all the necessary jargon. Now I am not saying that people should sound like a pompous individual, but take the time to at least be precise on words spoken.
A proper vocabulary is essential in business today and the restaurant business is no different. I have been served by employees that have used profanity, slang, and a minimal sentence structure. I did not major in language but if you want to make money, then sound like a professional. Below, are words and sentences used and suggestions on how to rephrase them.
Hey, hows it goin? Good day. How is everyone today?
Follow me! This way please
Are you ready to order? Have you made any decisions?
Do you want help? How may I assist you?
Do you want an appetizer? Would you care for an appetizer ?
Have a good one (my worst comment) Have a nice (or pleasant) day
Hey folks Hello everyone
Is that it? Will that be everything today?
UUHH let me see. Well, I'm not certain but allow me to inquire
What? Pardon me?
No Problem You are most welcome
Guys ladies, gentlemen, or everyone.
As you can see, there are numerous ways to begin or end any conversation. The proper choice of words really does have an impact on your sales because people do want to listen to an intelligent individual who takes the time talk business. I sometimes use a Thesaurus if I find that I'm using certain words to often . You will notice that your gratuities will increase. Mine did.
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