This is who I am; "A professional". To many servers nowadays treat their serving job merely as a way to socialize with their peers and make income on the side. If this were the case then why not join a social network and be part of conversation group. What I love to see is when servers look and act like a professional and treat their place of employment with the utmost respect. This is a serious job that requires serious attention.
Some may argue that working in a less than formal atmosphere doesn't require serious professionalism but I beg to differ. The customer is paying hard earn money to be served and treated as a guest in your establishment. If you want to "earn" a gratuity, then you had better well take your job seriously. I see so many servers nowadays in the back or on the floor gossiping and talking about instances that have nothing to do with work. You are hired to serve guests and "sell" You can socialize after work.
Looking professional does not mean that you have to spend extensive amounts of money on attire and cosmetics, but at least make sure that your shirts and pants are clean, pressed and that your shoes are polished. Shower before you arrive at work and make sure that you look presentable. There are things that can be offending towards guests. They are body odor, extensive amounts of perfume or cologne and bad breath. Personal hygiene is a must. If you have long hair then tie it appropriately . Nobody wants to be served by someone who looks like they spent the entire evening the night before at an all night rave club. We all have had late nights . Get a good sleep the night before and you will look and feel like a million bucks.
This is for the female servers and bartenders. Do not wear a lot of makeup as this may look like you are covering something. You are beautiful inside and out so show it naturally. Keep expensive jewelry at home. Believe it or not but some guests may notice and will assume that your income is to high to leave a proper value of a gratuity.
Have you ever heard of the saying " I feel like a million bucks"? Well, believe it or not guests and customers notice. If you have no enthusiasm about what you do and where you work, clients will certainly feel that they are not welcome. How can one sell the dining experience if he/she doesn't show that they want to help out the guest. I'm not saying that a server should put on that fake smile but be courteous and stick to that other famous saying; "Do and treat unto others as you would have done to you"
To be a professional one must act as a professional. I truly believe this. How many times have you phoned a restaurant and the person answered by only saying the name of the establishment itself? Not to enticing is it? Individuals should answer the phone in a professional manner that will show the customer that you appreciate their call and you are their to help them.Other methods of answering the phone may be " Thank you for calling ABC restaurant how may I assist you? Or one could answer the phone by also mentioning their own name. For example; "Thank you for calling ABC Restaurant this is (your name) speaking, how may I assist you? As you can see by answering the phone with graciousness, the customer feels relaxed and is not afraid to inquire about anything. Remember, this is the first interaction with a future client.
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